Certified Technical Resource: Frequently Asked Questions

1. What is a Certified Technical Resource service?

This service provides businesses with pre-vetted, experienced IT professionals for short- or long-term assignments. These resources can assist with project delivery, installations, support, or specialist roles – all without the commitment of permanent hires.

2. What types of certified professionals do you provide?

We provide:

  • Network engineers

  • Infrastructure specialists

  • Field service technicians

  • Cloud and security consultants

  • Deployment and break-fix engineers

  • Project managers and IT coordinators

All are vetted for certifications, experience, and industry knowledge.

3. Are your technical resources available globally?

Yes. Gentium Tech maintains a network of trusted technical professionals in over 100 countries, supporting global rollouts, local dispatch, and multi-site engagements.

4. What certifications do your resources hold?

We match the right talent based on project needs, including professionals certified in:

  • Cisco (CCNA, CCNP)

  • Microsoft (MCP, MCSA, Azure)

  • CompTIA (A+, Network+, Security+)

  • ITIL

  • AWS, VMware, Fortinet, and more

5. How quickly can a resource be deployed?

In many cases, same-day or next-day deployments are possible, depending on location and resource type. Our streamlined onboarding ensures your project timeline stays on track.

6. Can I request resources for one-off or short-term assignments?

Absolutely. Whether it's a one-day installation or a week-long migration, we tailor our support to your timeline and requirements.

7. How do you ensure resource quality and reliability?

All Gentium Tech resources undergo:

  • Pre-screening and interview processes

  • Certification and experience verification

  • Ongoing performance monitoring

  • Full client feedback reviews after engagements

8. Can I scale resources up or down during a project?

Yes. Our model is designed for flexibility, allowing you to adjust team size based on workload, rollout phases, or project changes.

9. Do your resources work under our brand or as Gentium Tech representatives?

You can choose. Resources can act as an extension of your internal team or be deployed as branded Gentium Tech engineers, depending on your preference and end-client expectations.

10. What sectors do you support?

We’ve deployed certified technical resources in sectors including:

  • Education

  • Retail

  • Healthcare

  • Logistics

  • Finance

  • Manufacturing

  • Government and public services

11. Can resources assist with both break-fix and project-based work?

Yes. We provide certified experts for:

  • Reactive break-fix support

  • Structured rollouts and refreshes

  • Network and infrastructure upgrades

  • Cloud transitions and office relocations

12. Do you offer remote technical resources as well?

Yes. In addition to on-site specialists, we provide remote certified professionals for support desks, troubleshooting, monitoring, and configuration tasks.