Rapid Response.
Reliable Repairs.
Expert Network Break-Fix Support.

Our fully managed Break-Fix service keeps your network infrastructure running smoothly; minimising downtime, restoring performance fast, and supporting users across all your global sites.

What is Network Break-Fix?

Unexpected network failures can disrupt operations, but extended downtime doesn’t have to.

Gentium Tech International’s Network Break-Fix service delivers fast, reliable IT support for unplanned outages, hardware malfunctions, and connectivity issues. Whether it’s a faulty switch, failing router, or a critical site-wide outage, our experienced network engineers provide on-site or remote troubleshooting and repairs to get you back online quickly.

Fast, Reliable IT Support Without Compromise

We support multi-vendor environments and complex infrastructures, offering emergency hardware replacement, cable fault resolution, and full LAN/WAN fault diagnosis. With global coverage, flexible SLAs, and access to certified technical resources, we minimise downtime and restore your network’s performance - fast.

Core Categories Under Break-Fix Services

  • Man in a server room using a tablet near network equipment.

    Network Hardware Replacement & Repair

    Faulty switch, router, or firewall replacement

    Configuration restoration after hardware failure

    Support for wireless access points and controllers

    Rack-mounted device repair or replacement

  • A man and a woman in a server room, discussing computer equipment. The man holds a laptop and wears a lanyard, while the woman gestures towards the server racks.

    Cable & Connectivity Troubleshooting

    Structured cabling fault diagnosis (Ethernet, fibre, etc.)

    Damaged patch panel or port repair

    Signal degradation resolution and link testing

    Interim cable replacements or retermination

  • Two construction workers wearing helmets and safety vests in a data center, examining a laptop together.

    On-Site Engineer Dispatch

    Emergency technician deployment for critical failures

    Same-day or next-business-day SLAs

    Certified engineers for complex network diagnostics

    Multi-vendor hardware support

  • A woman in a data center looks at a laptop displaying computer code, with server racks in the background.

    WAN & LAN Fault Resolution

    Local area network (LAN) performance troubleshooting

    Internet dropouts or WAN link instability diagnosis

    VPN and site-to-site connection issue resolution

    Backup connection re-routing or failover activation

  • Person using a laptop on a desk, with a yellow safety helmet nearby.

    Peripheral Network Device Support

    Support for IP phones, printers, and networked devices

    Power over Ethernet (PoE) switch troubleshooting

    UPS and power management integration issues

  • A man wearing glasses and a gray hoodie examining a computer server and working on a laptop in a data center.

    Break-Fix for Security Appliances

    Firewall and intrusion prevention system recovery

    Security patch restoration after device failure

    Secure reconfiguration post-breakdown

  • A man wearing a white dress shirt and dark pants inspecting a large server rack with a clipboard and pen in a data center.

    Software Configuration Recovery

    Reapplying lost configurations on switches or routers

    Rolling back failed firmware or patch updates

    Remote config restoration from cloud or local backups

Why Businesses Choose Network Break-Fix

When networks go down, businesses need a trusted partner who can act fast, solve the issue, and restore connectivity with minimal disruption. Our Network Break-Fix service gives you access to experienced engineers, responsive support, and flexible service models, without the overhead of a full-time resource. Whether you’re managing multiple sites or need urgent cover for unexpected faults, we’re here to keep your network running reliably.

  • Our network break-fix services are backed by industry-leading SLAs, ensuring rapid response and resolution for business-critical IT faults. Whether it’s a hardware failure, switch outage, or connectivity issue, our engineers are dispatched quickly to restore service and minimise disruption. Designed for enterprise environments, our fast break-fix support keeps networks operational when every minute counts.

  • Choose from pay-as-you-go break-fix services or fixed support contracts tailored to your business model. We offer scalable options for single-site or multi-location coverage, helping you control costs without compromising on quality. Whether you need ad-hoc assistance or ongoing break-fix cover, our flexible pricing models deliver value and reliability.

  • Let your internal IT team focus on strategic initiatives while we handle time-consuming troubleshooting and hardware issues. Our certified engineers provide expert, on-the-ground support that integrates seamlessly with your existing operations. We act as an extension of your team, reducing workload and improving service efficiency across your network infrastructure.

  • Prevent costly interruptions to your business with proactive, responsive network break-fix support. Our services are designed to restore functionality quickly, reducing operational risk and ensuring business continuity. With nationwide coverage and same-day service available, we help you stay connected and avoid productivity losses.

Our Capabilities

  • Business meeting with silhouetted professionals shaking hands in an office, with a digital world map and network overlay.

    Global On-Demand Dispatch

    Rapid onsite deployment of skilled engineers across 100+ countries.

    Support for urban, remote, and high-security environments.

    Multi-vendor expertise across all major network hardware.

  • Military personnel in a command center monitoring screens with maps and data, wearing headsets.

    24/7 Service Desk & Tiered Support

    Always-on support for real-time troubleshooting and escalation.

    Tier 1 triage: Quick assessment and remote issue resolution.

    Tier 2 triage: Advanced support with onsite dispatch when needed.

  • Two people in a server room, examining data racks with blue indicator lights.

    Multi-Vendor Expertise & Certified Engineers

    Certified professionals: CCNA, JNCIP-SP, CCIE & more.

    Expertise across Cisco, Juniper, HP, Fortinet, SD-WAN, firewalls, and wireless solutions.

    Vendor-agnostic approach, seamlessly integrating with existing infrastructure.

  • IT professional working on a laptop in a data center with servers in the background.

    Break-Fix Response & SLA-Driven Support

    Custom SLAs designed for your business (4-hour response, next-business-day, or 24/7 emergency support).

    Remote diagnostics before deploying engineers, ensuring fast resolution.

    Hardware repair, replacement, and configuration services.

  • Person using a tablet with code on screen in a modern office setting.

    Inventory & Spare Parts Logistics

    Strategic spare parts management for faster repairs.

    Just-in-time logistics to minimise downtime.

    Global warehousing solutions for critical network components.

Who Needs Network Break-Fix?

◦ Healthcare: Uninterrupted connectivity for patient care and medical systems.
◦ Retail: Stable networks for POS systems, online orders, and inventory tracking.
◦ Finance: Secure and reliable connectivity for banking and trading platforms.
◦ Manufacturing: IoT, automation, and supply chain operations depend on robust networks.
◦ Education: Seamless connectivity for remote learning and smart campuses.

Flexible Pricing & Service Models

Pay-As-You-Go: Ad-hoc support for urgent issues.
Contract-Based: Fixed monthly or annual agreements for proactive & reactive support.
Tailored SLAs: 4-hour response, next-business-day, or 24/7 emergency support.

A man with glasses and a beard using a laptop computer, standing against a white background with a faint 'G' logo.

Looking for something specific?