End-User Computing (EUC): Frequently Asked Questions
1. What is End-User Computing (EUC)?
EUC refers to the support, management, and optimisation of devices, software, and services used directly by employees. It includes everything from desktop setup and laptop configuration to user support and application delivery.
2. What EUC services does Gentium Tech offer?
Our full-service EUC offering includes:
Device provisioning and configuration
Desktop/laptop support (remote and on-site)
Application packaging and deployment
Virtual desktop infrastructure (VDI)
IT helpdesk services
Device replacement and refresh
Remote user support and troubleshooting
3. Do you provide EUC support for hybrid and remote workers?
Yes. Our services are designed to support users no matter where they’re working – at home, in the office, or on the move. We provide remote troubleshooting, secure access solutions, and device deployment for distributed teams.
4. Can you manage the full lifecycle of our end-user devices?
Absolutely. We manage devices from procurement and configuration through to decommissioning and secure disposal. This ensures a consistent user experience and full asset traceability.
5. How do you ensure data security for remote or mobile users?
We deploy endpoint protection, encrypted devices, secure VPNs, remote wipe functionality, and policy enforcement tools. These ensure users stay productive and secure regardless of location.
6. What device platforms do you support?
Gentium Tech supports all major platforms, including:
Windows and macOS
iOS and Android mobile devices
Thin clients and VDI environments
Microsoft 365, Google Workspace and collaboration tools
7. Can you provide EUC support internationally?
Yes. Our EUC services extend across more than 100 countries, enabling businesses to provide consistent desktop support for global or regional teams.
8. Do you offer out-of-hours or 24/7 end-user support?
Yes. We offer tailored service desk coverage including extended hours or full 24/7 support, depending on your business requirements and user locations.
9. Can you help with employee onboarding and offboarding?
Definitely. We manage IT setup for new joiners, including account creation, device delivery and access setup, as well as secure offboarding processes for leavers.
10. What makes your EUC services different?
We combine technical excellence with flexibility. Whether you need full outsourcing or selective support, we tailor EUC solutions around your existing IT strategy, helping you:
Improve user satisfaction
Reduce device downtime
Scale support as your workforce evolves
11. Do you integrate EUC support with wider IT services?
Yes. Our EUC services work alongside infrastructure, cloud, security and network services. This creates a seamless IT environment with unified visibility and control.
12. How do I get started with Gentium Tech’s EUC services?
Reach out to our team to discuss your user support needs. We’ll review your current setup, identify support gaps, and propose a tailored EUC model that enhances productivity and security.