IP Telephony & UC Support: Frequently Asked Questions

1. What is IP Telephony and Unified Communications (UC)?

IP Telephony uses internet protocol to deliver voice communications. UC integrates various communication tools—like voice, video, messaging, and conferencing—into one platform for a seamless user experience.

2. What services does Gentium Tech provide in this area?

We support:

  • VoIP setup and maintenance

  • On-premise, hybrid and cloud-based UC platforms

  • Call routing, number porting, and SIP trunking

  • Video conferencing tools

  • Mobile and desktop UC integration

  • Troubleshooting and end-user support

3. Do you support multiple UC platforms?

Yes. We support leading platforms including:

  • Microsoft Teams and Zoom Phone

  • Cisco Webex and Jabber

  • Avaya, Mitel, and 3CX systems

  • BroadSoft and RingCentral

4. Can you assist with system migrations?

Absolutely. We manage migrations from legacy PBX systems to VoIP or cloud-based UC solutions, ensuring minimal downtime and full compatibility with your business processes.

5. How do you ensure call quality and reliability?

We implement QoS (Quality of Service) configurations, monitor traffic, and optimise network performance to ensure high-quality voice and video. We also provide proactive monitoring and rapid response support.

6. Do you offer support for international or remote teams?

Yes. Our global delivery model enables support across multiple regions, ensuring consistent user experience and uptime—whether employees are in the office, working remotely or on the move.

7. Is your UC support scalable for growing organisations?

Definitely. Our solutions are built to scale. Whether you’re onboarding new employees, adding new office locations, or increasing call volumes, we’ll adapt your UC infrastructure accordingly.

8. What security measures are in place for IP Telephony?

We implement:

  • Encrypted VoIP traffic

  • Secure SIP protocols

  • Firewall configuration

  • Access controls and authentication

  • Monitoring for suspicious or fraudulent call activity

9. Can Gentium Tech manage UC hardware as well as software?

Yes. We can provision, configure and support UC devices such as desk phones, headsets, conferencing units, and session border controllers, alongside the software environment.

10. Do you offer 24/7 UC support?

We do. Our service desks offer around-the-clock support for critical UC infrastructure, with SLA-driven responses and escalation for major incidents.

11. What makes Gentium Tech’s IP Telephony support stand out?

We combine deep technical knowledge with operational flexibility. Our team works closely with yours to align your communication strategy with business needs, ensuring:

  • Reduced communication downtime

  • Seamless remote collaboration

  • Improved user experience

12. How can we get started with your IP Telephony support?

Contact us to discuss your current communication setup. We’ll review your infrastructure and user needs, then propose a reliable, secure UC model that fits your goals.