Network & Security Services: Frequently Asked Questions

1. What do your Network and Security services include?

Gentium Tech delivers full-spectrum network and cyber security support including:

  • Network design, upgrades, and optimisation

  • Firewall deployment and management

  • Secure LAN/WAN architecture

  • Wireless networking and access control

  • Threat detection and intrusion prevention

  • Vulnerability assessments and penetration testing

  • Endpoint protection and patch management

  • Policy development and compliance support

2. Why is network security important for modern organisations?

A secure network protects your critical data, systems, and operations from cyber threats. In today’s hybrid working and cloud-first environment, weak networks leave your organisation exposed to ransomware, data loss, downtime, and compliance breaches. Gentium helps you close those gaps.

3. Do you support both wired and wireless network environments?

Yes. We design and support secure wired (LAN) and wireless (Wi-Fi) infrastructures, including:

  • Secure access point (AP) installation

  • Signal mapping and optimisation

  • VLAN segregation

  • Guest vs staff network configuration

  • Remote management and monitoring tools

4. How do you help clients comply with data protection laws like GDPR?

Our security solutions are designed with data protection at their core. We help clients by:

  • Auditing access and usage policies

  • Implementing least-privilege access controls

  • Ensuring data encryption in transit and at rest

  • Offering GDPR-aligned incident response planning

  • Providing documentation for regulatory compliance

5. Can you help us secure our remote and hybrid workforce?

Absolutely. Gentium provides solutions that support safe remote work, such as:

  • Secure VPN configuration

  • Multi-Factor Authentication (MFA) setup

  • Mobile device management (MDM)

  • Endpoint protection for off-site users

  • Home Wi-Fi network security recommendations

6. Do you offer 24/7 monitoring and alerting?

Yes. We provide continuous monitoring through our Network Operations Centre (NOC) and Security Operations Centre (SOC), offering:

  • Real-time threat detection

  • Anomaly and intrusion alerts

  • Automatic incident escalation

  • Performance metrics and uptime tracking

  • Monthly security reports and recommendations

7. What’s your approach to network segmentation?

Network segmentation isolates key systems to limit the spread of threats. We help clients implement:

  • VLANs (Virtual LANs)

  • Secure zones for sensitive data

  • Role-based access policies

  • Microsegmentation in virtualised environments
    This greatly reduces the attack surface and improves incident containment.

8. Do you work with specific security vendors or platforms?

We’re vendor-agnostic and work with leading technology providers including:

  • Cisco, Fortinet, Sophos, Palo Alto

  • Ubiquiti and Meraki

  • Microsoft Defender and Sentinel

  • WatchGuard, SonicWall, and more
    Our approach is tailored to your environment and budget, not locked to a single platform.

9. How do you handle network upgrades and migrations?

Our process includes:

  • Full site surveys and needs assessment

  • Minimal-disruption project planning

  • Equipment procurement and configuration

  • Staged rollouts to reduce downtime

  • Post-deployment testing and training
    Whether you're migrating to cloud networking, upgrading switches, or improving wireless coverage, Gentium delivers with precision.

10. Do you offer risk assessments and penetration testing?

Yes. Our cybersecurity team performs:

  • Vulnerability scanning

  • Internal and external penetration testing

  • Social engineering simulations

  • Risk scoring and remediation planning
    These services are essential for identifying blind spots and improving cyber resilience.

11. Can Gentium provide managed network and security services?

Yes. We offer managed services with flexible SLAs, covering:

  • Network performance and uptime monitoring

  • Threat detection and response

  • Configuration management

  • Patch updates and firmware control

  • Monthly reporting and executive summaries

12. Is your service suitable for the education sector?

Very much so. We have deep experience securing networks for:

  • Primary and secondary schools

  • Academies and MATs

  • Colleges and universities
    We offer DBS-cleared engineers, content filtering solutions, safeguarding support, and compliance with the latest DfE and cyber essentials standards.

13. How does Gentium ensure business continuity during an incident?

We help you stay online and protected by:

  • Designing redundant and failover systems

  • Enabling real-time backups and secure recovery

  • Creating tested disaster recovery (DR) plans

  • Offering rapid incident response support

  • Isolating threats to prevent network-wide impact

14. How do I know if my network is secure?

We offer a free initial security assessment that reviews:

  • Firewall configuration

  • Patch status and endpoint protection

  • Remote access controls

  • Wireless network vulnerabilities

  • Overall threat posture
    This gives you a clear picture of your current state and areas for improvement.