Resource as a Service: Frequently Asked Questions

1. What is Resource-as-a-Service (RaaS)?

Resource-as-a-Service is Gentium Tech’s flexible, on-demand IT resource solution that allows businesses to scale their technical teams without the cost and complexity of traditional hiring. Whether you need short-term support, specialised expertise, or global field engineers, we provide fully qualified professionals as and when you need them.

2. What types of IT resources can you provide?

We offer a broad range of certified technical professionals, including:

  • Infrastructure and Network Engineers

  • Desktop Support Technicians

  • Cybersecurity Specialists

  • Project Managers

  • Structured Cabling Teams

  • Data Centre Engineers

  • Field Support Engineers

  • Cloud and Systems Engineers

3. How quickly can resources be deployed?

Very quickly. Gentium maintains a global network of vetted engineers and support staff. Depending on your location and skill requirements, resources can often be deployed within 24 to 72 hours, even for international assignments or large-scale rollouts.

4. Is RaaS suitable for short-term projects?

Yes. RaaS is ideal for temporary or project-based needs such as:

  • Office IT relocations

  • Hardware refresh programmes

  • Infrastructure upgrades

  • Network installations

  • Multi-site deployments

  • Seasonal or peak-period support

5. Can I get long-term technical support through RaaS?

Absolutely. Many of our clients use RaaS to:

  • Supplement their in-house IT teams

  • Cover long-term absences or vacancies

  • Support satellite offices or remote sites

  • Maintain IT services during recruitment freezes

Whether you need a resource for a few days or many months, we offer complete flexibility.

6. How does RaaS help control IT costs?

RaaS eliminates the need for fixed headcount or long-term contractor commitments. You pay only for what you need, when you need it, helping you:

  • Avoid recruitment agency fees

  • Minimise payroll and HR overheads

  • Scale teams up or down instantly

  • Allocate budget efficiently for project-based work

7. Are Gentium’s resources fully certified?

Yes. All engineers and specialists we deploy hold industry-relevant certifications, such as:

  • CompTIA (A+, Network+, Security+)

  • Cisco (CCNA, CCNP)

  • Microsoft (MCP, MCSA, Azure)

  • ITIL

  • Certified Cabling & Fibre Optic Engineers

  • DBS and BPSS clearance where required

We match skills to project needs with precision and transparency.

8. Where are your RaaS services available?

We offer RaaS globally, with strong coverage across:

  • United Kingdom & Europe

  • North America

  • Asia-Pacific

  • Middle East and Africa

    Gentium has a proven international logistics capability and local presence across multiple territories.

9. Can RaaS support multi-site or large-scale deployments?

Yes. Gentium has managed hundreds of multi-location rollouts and high-volume deployments across sectors including:

  • Retail

  • Telecoms

  • Education

  • Finance

  • Healthcare

  • Logistics
    Our project team coordinates resource delivery, scheduling, documentation, and reporting for seamless execution.

10. How do you ensure quality and consistency in RaaS delivery?

Every Gentium resource goes through a rigorous onboarding process including:

  • Skills verification and technical interviews

  • Compliance checks and background vetting

  • Deployment briefings and documentation standards

  • Ongoing performance monitoring and client feedback
    We also assign project coordinators and service managers to maintain consistency across engagements.

11. Is RaaS suitable for the education sector?

Yes. We regularly provide resources to schools, academies, MATs, and universities. These often include:

  • DBS-cleared engineers

  • Out-of-hours deployments

  • Support for exam season IT stability

  • IT refresh or rebuild support during holidays

12. Can RaaS be combined with other Gentium services?

Absolutely. RaaS works seamlessly alongside our other offerings, including:

  • Break-Fix and On-Demand Support

  • Networking and Security Services

  • IT Asset Disposition (ITAD)

  • Wireless and Structured Cabling

  • Remote Monitoring and Service Desk

This allows clients to build scalable, end-to-end IT solutions under one partner.