Global IT Resourcing at Scale: A Q&A with Grace Britto, Global Resource Lead
Delivering IT projects at scale isn’t just about technology; it’s about having the right people in the right place at the right time. We spoke with Grace Britto, Global Resource Lead, about her career journey, what global IT resourcing really involves, and how effective workforce planning supports complex, mission‑critical projects around the world.
Can you tell us a bit about your background and how you got into global IT resourcing?
“I hold a BTech degree in Information Technology and began my career as an IT recruiter, working closely with engineering teams and technology leaders to identify and place highly skilled technical professionals. This early experience gave me a strong foundation in both technical understanding and talent acquisition.
As I became more involved in international projects and multi‑region hiring, my role naturally progressed into global IT resourcing. Today, I combine my technical background with workforce delivery, ensuring the right expertise is deployed in the right location, at the right time, to support business‑critical projects.”
What does a typical day look like for you as a Global Resource Lead?
“A typical day involves coordinating across multiple time zones with delivery teams, account managers, and engineers. This includes reviewing upcoming project requirements, validating engineer availability and skill sets, managing onboarding and compliance, and resolving any resourcing gaps that could impact live projects.
I also spend a significant amount of time maintaining close communication with regional partners, ensuring we have sufficient coverage and readiness to meet evolving client demand.”
What does project resourcing mean in your role, and how do you approach it?
“Project resourcing is about aligning client project requirements with the most suitable technical talent available within our global network. This involves matching skills, certifications, language capabilities, location, and availability.
My approach is structured and risk‑focused. I ensure we always have qualified, pre‑vetted engineers in place, along with contingency options, so projects are protected from delays or delivery challenges.”
Can you share examples of the types of organisations or industries you resource for?
“We support a wide range of enterprise and technology‑driven organisations, including:
Global payment and financial technology providers
International logistics and supply‑chain companies
Large‑scale data centre and telecom service providers
Cloud and digital infrastructure organisations
These environments demand highly resilient IT systems, secure networks, and engineers who can operate effectively in large‑scale, mission‑critical, and highly regulated settings.”
Which regions are you currently supporting, and what types of projects are you working on?
“We actively support projects across Europe, North America, Latin America, the Middle East, and the Asia‑Pacific region. Current work includes:
Data centre deployments
Network upgrades
Cloud migration projects
Large‑scale Wi‑Fi rollouts
On‑site IT support services
Our role is to ensure skilled engineers are available wherever and whenever the client requires them.”
What do you enjoy most about working in global IT resourcing?
“What I enjoy most is enabling successful project delivery by bringing the right people together. It’s extremely rewarding to see complex international projects run smoothly because the correct technical expertise was deployed at exactly the right time.”
What challenges do you face in global resourcing, and how do you overcome them?
“The main challenges include time‑critical requests, cross‑border logistics, and maintaining consistent quality across regions. We address these challenges by maintaining a strong pre‑vetted engineer network, implementing clear internal processes, and keeping close communication with both clients and local delivery partners.”
How do you build and maintain strong relationships with engineers and project teams?
“We prioritise transparency, consistency, and professionalism. Engineers are kept fully informed about project expectations, timelines, and requirements, while clients and project teams receive clear updates on availability and delivery status. This approach builds trust on both sides and supports long‑term, reliable working relationships.”
Final Thoughts from Gentium Tech
Grace’s role highlights the importance of structured global resourcing in supporting modern IT environments. By combining technical knowledge with disciplined workforce planning, global organisations can ensure continuity, resilience, and successful delivery across complex international projects.